Enhanced Recovery Company, LLC Debt Collection Complaint

Enhanced Recovery Company, LLC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Arizona

I purchased a - from - close to 2 years ago. I was told by the sales clerk that the one I picked out for - dollars was not a good -, so she directed me to a more expensive one that was over - dollars for the device and - a month. It is a device that allows you to have wifi service through - without having - in the home you are in. She told me that - of the - dollar one would be refunded after 60 days of having it. So I bought it. I also, of course, had to sign a - yr contract for it. When I took it to where I work since there was not internet service there, it had continual horrible service. I called 3 times over a two week period to speak to customer service and they said there was nothing they could do and that I could not bring it back. They also said that if I tried to get out of my contract there would be a fee for it. They also said there was no rebate on that device, and that the sales person lied to me,


months ... that would be more than my rebate that I still had n't seen as promised. I got nothing but a continual lies from them. - customer service was so rude that I just told them I needed to hang up. I could n't take it anymore. I still had my - phone service but disconnected my -I and then I paid my cell phone along with my early disconnect - fee. I tried a few more times to try to get the charge taken off since it never worked in the first place and I should n't have to pay on something I ca n't use AND that I should n't have to pay just to get back a rebate that some sales person said I was entitled to and then another said that I was n't. All of this just drove me crazy so I gave up. I paid my phone bills and then just dropped - since I had been with them for so long that I no longer had the initial contract with them. It is now and has been for a long time on my credit report under - different companies and is bringing down my score. It is upsetting and I do n't know what to do anymore.