BBVA Compass Credit Card Complaint

Application processing delay

BBVA Compass Credit card department,

Application processing delay Georgia

I applied for the BBVA - - - card on -/-/- and received my denial letter on -/-/-. The stated reason was " unable to verify identifying information ''. This reason is complete bogus and I have several friends who have received this same denial reason. I have not changed my address in 13 years and have no fraud alerts on my credit report. I take safe guards to manage and protect my credit and this denial reason is completely bogus.

BBVA Compass customer in Georgia
Jan 06, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

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How BBVA Compass handles Application processing delay complaints

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints6/20159/20151/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassApplication processing delay66.7%33.3%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication processing delay0.3%11.2%7.1%2.5%1.5%5.8%71.1%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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