First National Bank of Omaha Credit Card Complaint

Billing disputes

First National Bank of Omaha Credit card department,

Billing disputes Texas

I rented a car over the internet. I agreed to pay $130.00 to rent the car over a four ( 4 ) day period. I never saw the contract. I picked up the car in -, Ga, and used it for the four days. I paid for the rental with an American Express credit card, issued by the - - - - -. Open returning the car, I signed a receipt acknowledging the return of the car. After signing the receipt, I was informed, for the first time, that the card had to be returned by -. Because it was after lunch and I had already signed the receipt, I took no immediate action. I feel that I was " baited and switched '' into paying additional fee that I was not informed of prior to signing an acknowledgement. I contacted the card issuer ( -, - ) and disputed the $30.00 additional charge. On -/-/15 I was informed by the credit card issuer that because I had unwittingly signed an acknowledgement that they would " not have the authority to continue to persue the credit from the merchant on your behalf. '' Because of the small amount and fraudulent bill, -, -, has just " rolled over '' for the merchant. And I 'm out $30.00 on a " bait and switch '' scheme.

First National Bank of Omaha customer in Texas
Jan 05, 2016

* Source: CFPB Complaint Database

First National Bank of Omaha response to complaint:
Closed with explanation

Created with Highcharts 4.2.3First National Bank of OmahaComplaint HistoryComplaints12/20111/20123/20124/20125/20127/20129/201210/201211/201212/20122/20133/20134/20135/20136/20139/20131/20143/20146/20148/20149/201410/201411/201412/20142/20153/20154/20156/20157/20158/201512/20151/20162/20163/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3First National Bank of OmahaBilling disputes4.5%64.2%11.9%4.5%7.5%7.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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