Transworld Systems Inc. Student Loan Complaint

Transworld Systems Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Pennsylvania

I worked out a settlement with - and Transworld Systems. We were told by representative - - that we could receive a settlement letter dated for -/-/- which gave us the time we needed to transfer settlement funds from a retirement account. However, the settlement letter stated the due date of -/-/-. When our representative called back in and spoke with team leader - -, she said that the payment could not arrive on -/-/- and had to be there on -/-/- - a complete contradiction to what we were previously told and planned for. We then offered to have the letter driven to the overnight mail location, and - - said that this may not be possible. We do n't understand why it 's not possible to hand deliver the letter ourselves on -/-/- if they went back on their promise of extending the due date to -/-/-. When our representative tried to ask her for either a new letter dated -/-/- or to be able to hand deliver it on -/-/-, she laughed ; and then claimed she had no ability to send any letter and did not know how to coordinate a delivery in person. We 've done everything possible to meet Transworld System Inc 's demands, only to find that they send erroneous settlement letters and change their demands depending on who happens to answer the phone when our representative calls. We are filing this complaint because we want Transworld to honor the terms of the settlement that we agreed to and to facilitate either the delivery of the settlement payment in person on -/-/- or to be able to get an extended letter for -/-/-. - - 's response to the situation was unhelpful, insulting, and disrespectful given that we are doing everything possible to meet Transworld Inc 's demands after being promised the payment could arrive on -/-/- by rep. - -.