Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer Loan department,

Vehicle loan Taking out the loan or lease Texas

My husband went to a local branch and paid off my car loan. Knowing he was not on the note and the branch woman could not release my account status information ( payoff quote ), he rounded up and overpaid ( what I showed on my account to be the remaining amount ) by $3.00. We received the paid-in-full letter dated - -, 2015 via mail stating the title released and enclosed. On - -, 2015, I called requesting the payoff overage. The man I spoke with said he could not find it, nor my final payoff statement. I asked him to get manager assistance and he stated the manager could not find it. The man said he could send a payment history, I never received this document ( I did note that the CR verified my current address ) My husband called again on - -, 2015 to simply request a payment history ( or payoff quote, I can not remember ) sent to the address on the account. I then called sometime in -? ( I did not write down the date I called ) and spoke with - who then transferred me to -. # - -


diem interest rate? The final principal was $1800.00 ; my husband paid $1800.00 ; an overpayment of $3.00? # - - advised she would send a payment history within the next 7-10 business days. I have never received this document. Please understand that I did affirm - at the end of our call, because I believe in affirmations and I know CS is not always easy ; however the tone of her conversation was defensive until that point. A CR should never be on the defensive. We as customers can not see the same history CR 's can and most of the time we are going based on our lunch-break chicken scratch of notes.