Barclays Credit Card Complaint

Closing/Cancelling account

Barclays Credit card department,

Closing/Cancelling account Ohio

I have a Barclaycard Arrival credit card. The account was closed by the bank and the department responsible for closing my account refuses to take my phone call to explain to me why the account was closed. They are keeping over $400.00 worth of points I have earned.

Barclays customer in Ohio
Dec 28, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

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How Barclays handles Closing/Cancelling account complaints

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysClosing/Cancelling account0.7%48.0%26.7%9.3%6.7%8.0%0.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.9%65.1%14.5%10.4%2.6%6.1%0.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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