Byrider Franchising, LLC Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

Byrider Franchising, LLC Consumer Loan department,

Vehicle loan Taking out the loan or lease Ohio

I had a car loan financed by CNAC from - 2015 to - 2015. I traded my car in for a brand new car. When I traded my car in the new dealer called CNAC and got a 20 day pay off. Not even - days later CNAC sent me emails telling me that I was in collections!! I reached out to them to advise them they will be receiving a check within - days from the new car dealer. The representative was rude and continued to tell me that I was liable to pay. I then advised her that I will not make any more payments because they will be getting a check for the balance in full within - days. I also advised her she was not to contact me at all. They failed to follow my request because they continued to call me when I a advised them not to.

Byrider Franchising, LLC customer in Ohio
Dec 23, 2015

* Source: CFPB Complaint Database

Byrider Franchising, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Byrider Franchising, LLCComplaint HistoryComplaints5/20136/201312/20132/20144/20147/20149/201411/20141/20156/20157/201512/20155/20167/20168/201610/201612/20163/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Byrider Franchising, LLCTaking out the loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease0.6%6.7%1.1%0.3%2.4%5.5%81.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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