Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

I refinanced my mortgage to a 15 year fixed with - - of -. -, NJ in -/-/-. The loan was reassigned to Pacific Union Financial in -/-/- or -. I have always paid my property taxes directly to my municipality, -, New Jersey. When I refinanced with - -, as part of the loan agreement, I continued to pay my property taxes directly, with no escrow account on my new loan. -/-/- I went into - - - to make my quarter - property tax payment which was due on -/-/- only to find out that the taxes had already been paid by Pacific Union Financial. Subsequently, when I went online to pay my mortgage payment as I had always done with Pacific Union, the amount of my monthly payment jumped from the established principal and interest payment of $1300.00 to $2300.00. Since Pacific Union had paid my quarter - taxes, I made the online -/-/- and -/-/- monthly payments with the additional $1000.00 for a total of $2000.00 above my


-/-/- I sent a certified mail letter with - checks, the first in the amount of $200.00 to pay off the total of my quarter - property tax payment. The second check was for my -/-/- principal and interest of $1300.00. Along with the letter I sent a copy of my payment receipt of the quarter - taxes to the City of -. To my dismay, there was no change in the status of Pacific Union coercing me into an escrow account. I tried numerous times through telephone conversations to resolve the matter to no avail. One customer service rep told me to send in a letter with documentation to request removal of the escrow account. I did that in -/-/- and never received a response from Pacific Union Financial. I continued to mail my monthly principal and mortgage payment of $1300.00 to Pacific Union Financial. I went into pay my quarter - taxes to the City of - and was told by the City Administrator, - -, that I have a credit of $870.00. Since I had a credit, I did not make a tax payment. A month later, after receiving an intent to foreclose letter from Pacific Union Financial, I called Pacific Union to discuss the matter and lost contact with the customer service representative when I asked her how their company can justify charging me escrow when I have always paid my taxes. Moreover, how could Pacific Union justify charging me what amounts to an annual payment of nearly $11000.00 over my principal and interest payments when my annual property tax bill is only $6800.00. It was at that point that I lost contact with the company rep. Since I did not want to be foreclosed on, I took out a pension loan so I could send Pacific Union Financial the $2700.00 they said must be paid by -/-/- to avoid foreclosure. I am very perplexed and confused as to how someone who has always paid his mortgage on time and has never had an issue paying his property taxes is now being strong-armed into making exorbitant escrow payments. I am a single parent household with - young sons. I always thought that the term " predatory lenders '' applied to those companies who gave mortgages to individuals who really could not afford the cost of a particular home that was out of their price range. After going through this experience with Pacific Union Financial, I realize that even those who always make timely mortgage payments can fall victims to predatory schemes. I anticipate that a new " Intent to Foreclose '' letter will soon be coming from Pacific Union Financial since I just sent them my -/-/- - principal and interest payment of $1300.00. They already have sent me the hardship packet to fill out.