Payday loan Charged fees or interest I didn't expect charged fees or interest i didn't expect
ACE Cash Express Inc. Payday loan department,
Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect California
On -/-/15 I applied for a payday loan with Ace Cash Express online. The online application asked for basic information about my employment work history etc. After filling out this page i hit submit and a page came up saying a rep will contact you to verify your information. Four hours later i received a call form the rep who instructed me i had to call my bank on 3 way to verify information. After this phone call the rep said i would have my funds withing 24 hours. During this process i never saw or agreed to the terms they set forth. I never signed or revived a TRUTH IN LENDING disclosures. When I called to speak to a manager he indicated I had already signed the documents. I said if i did sign the document i would like to receive a copy showing my signature and he said he can not provide that to me. By law i should receive and have signed the disclosure and ace cash advance did not show me or provide me this document and still proceeded with the loan under terms i was unaware of.
ACE Cash Express Inc. customer in California
Dec 22, 2015
* Source: CFPB Complaint Database
ACE Cash Express Inc. response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.acecashexpress.com/ |
Phone | (972) 550-5000 |
[email protected] | |
Address | 1231 Greenway Drive, Suite 600 Irving TX 75038 |
ACE Cash Express Inc. | |
ACE Cash Express Inc. |
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