Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Reverse mortgage Loan modification,collection,foreclosure Idaho

My mother 's reverse mortgage serviced by Champion Mortgage went into foreclosure for failure to pay taxes & homeowners insurance. When she finally told me what was happening I sent the loan servicer, Champion Mortgage, an authorization for me to access her account info ; it took them several days & multiple faxes for them to update the account & speak with me. After repeated calls I was only able to obtain a verbal quote of $18000.00 to cure the default - Champion refused to provide written breakdown of costs, nor written confirmation that the amount would stop the sale. I confirmed several times with - - - at Champion that $18000.00 was correct & on -/-/- I sent - cashiers checks totaling $18000.00 to their - MI office as instructed ; I sent it via overnight - & have - delivery confirmation for -/-/-. Since -/-/- I have called nearly every day to confirm account is current & to request breakdown of what the $18000.00 paid for. I have detailed notes of who I spoke with & when. - reps, - & -, were very professional & really did try to help me within the confines of their company,


It has been over 2 weeks & Champion has my mother 's - & are still proceeding with foreclosure. I spoke with the Trustee conducting the sale & they have not received notice to vacate the sale. I work in - & understand the system & still, I ca n't get this account cleared up, or even obtain an accounting of the money. How can an elderly person with no industry experience hope to sort things out? I know that a reputable loan servicer has no difficulty providing a written statement nor applying a default cure payment ; I deal with many lenders at work & know what to expect. This is beyond the pale. They also gave me a false foreclosure date of -/-/- to push me to send money quickly ; per the Trustee the actual sale date is -/-/-. Remember-this is a reverse mortgage, specifically for the elderly - there is no way that my mother would not stand a chance of getting this account cleared up & stopping the sale. I need help to force them to acknowledge the cure funds, stop racking up trustee foreclosure fees & provide an accounting ... please help.