Citibank Debt Collection Complaint

Citibank Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt resulted from identity theft Maryland

My Macy 's credit card was stolen on - -. Fraudulent charges were made on - -. I did not know my card was stolen until - - when Macy 's attempted to take an automatic payment from my bank account. I immediately called and reported the card stolen and asked for the paperwork for a fraud claim. I called back in the beginning of - ( two weeks later ) to ask why I had not received the paperwork. Macy 's informed me that they did not cancel my card or list that it was stolen. I have received a statement each month since - listing the fraudulent charges as being past due, including late penalty charges. In -, I received a call from a collections agency. When I contacted Macy 's they informed me that their computer systems canceled my fraud claim some time in -, but that they had re-opened it. The representative said that they would email the agency to cancel the calls. The I received another collections call on - -. When I called Macy 's they told me that the investigation had not been started, but that it would be " moved up '' in the list and would be resolved within 60 days. They also informed me that each month I was not paying the charges would be a negative hit to my credit score. They told me that they would email, again, the collections agency to ask for the calls to stop. I called again on - -, to confirm that the case would be resolved by - - and to get an update on the case. The representative confirmed that the case would be resolved by - -, but stated that no investigation had been started.. Today - - - ) I received another call from a collections agency. When I spoke to the representative, they again told me they would email the company, but that nothing had been done to resolve my account. I still receive a statement each month listing finance charges for late fees for the stolen funds.