JPMorgan Chase Consumer Loan Complaint

JPMorgan Chase Consumer Loan department,

Vehicle loan Managing the loan or lease Indiana

I had an auto loan with chase auto finance that ended up being a total loss on - - - - paid their portion of the loan in - - and I contacted the dealer I purchased the vehicle from to fax the gap paperwork so I can get gap to cover the balance asap. I got in touch with gap and got the process going and never heard another word from chase or gap. I checked my credit in - - and saw I still had a balance on this loan so I sent a letter to chase asap and they responded that the loan was paid in full and closed. spring - I noticed when I went to purchase a vehicle the lenders kept denying me saying I was 60 days late within 24 months so when I looked chase marked me for date of first delinquency - and 60 days late with account paid and closed -. I contacted chase and disputed several times through the credit agencies. the chase reps I spoke with went above and beyond to help me and had a few lates I got from moving out of state due to the payment issues I had because I did n't have statements to send with the payments and I greatly thank them for their help and understanding. they had trouble with the account being locked and archived when they tried again to correct the issue so during the cra dispute process someone at chase that handles the disputes changed my status from 60 days late to 91-120 days late and that I 'm - payments past due and no matter how many times I dispute it everytime I dispute it and they report it the same my credit score goes down more and more. the lates are still removed from the payment history and I thank them for that. - and - - are the only - I 'm concerned with - reported correctly.