Citizens Financial Group, Inc. Mortgage Complaint

Conventional adjustable mortgage (ARM) Settlement process and costs

Citizens Financial Group, Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs New York

My issues with Citizens Bank are numerous. ( 1 ) The bank failed to close on a timely basis despite having 29 days of lead time and confirming both orally and in writing that they would be able to meet the closing deadline. ( 2 ) The bank refused to pay the costs incurred for failing to meet the closing deadline. ( 3 ) The bank failed to live up to its offer to reduce the interest rate by 1/8 % if I opened a - Checking account.

Citizens Financial Group, Inc. customer in New York
Dec 11, 2015

* Source: CFPB Complaint Database

Citizens Financial Group, Inc. response to complaint:
Closed with explanation

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