Navy FCU Credit Card Complaint

Other fee

Navy FCU Credit card department,

Other fee Florida

I was charged a Foreign Transaction Fee by my credit card when I had no idea that I was making a purchase from a foreign firm. Details : I purchased a music app subscription from a website called - from my computer in the US and was charged in US Dollars. My card agreement does allow for a 0.8 % transaction fee to be charged for foreign transactions made in USD. My issue with this practice is that I had no idea that I was making a foreign purchase and I do n't believe the " reasonable person '' test applies either. I bought from a .com domain from a US computer and paid in USD. My receipt has a - - address at the bottom. Nowhere on the website does it mention that the firm is based in -. My bank did agree to refund the fee one time as a courtesy, but I have an issue with the practice of charging a fee when a reasonable person has no reason to know that he/she is going to be charged.

Navy FCU customer in Florida
Dec 10, 2015

* Source: CFPB Complaint Database

Navy FCU response to complaint:
In progress

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