Nationwide Biweekly Administration, Inc Mortgage Complaint

Nationwide Biweekly Administration, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

I have had Nationwide Biweekly Administration, Inc. deduct - of my mortgage and escrow fees every other week for years and Was led to believe the extra 2 weeks worth of payments would go 100 % to the principal. I just received a letter from them stating if my mortgage was due on - -, 2015 that they would pay my mortgage directly. And that if there are any funds remaining in trust for me they would be returned to my account or mailed by check to me. I am very worried as to whether they will be paying my - mortgage payment as it is usually paid by the - of the month. It is now - - and I am getting more concerned by the day. I wrote - emails to the company to -- and have gotten no reply. When I call their number I get word for word the exact spiel that is in the letter they sent - -. What further steps can I take? I was Never told that there was a processing fee upfront or a fee associated with this every 2 weeks.