Citibank Debt Collection Complaint

Citibank Debt collection department,

I do not know Cont'd attempts collect debt not owed Debt resulted from identity theft North Carolina

this has been an account from this company that is being reported but was a result from identity theft my identity was stolen and used to establish this account butr yet they still have this account as mine when i have sent information that it is not mine police report affidavit with a denial of any benefit i just dont know what to do at this point but this needs to be deleted from my credit file immediately and closed in all of their offices