Nationwide Biweekly Administration, Inc Bank Account Or Service Complaint

Nationwide Biweekly Administration, Inc Bank account or service department,

Other bank product/service Making/receiving payments, sending money Michigan

I have had Nationwide BiWeekly Administration ( whom the CFPB is presently suing for fraud ) taking money from me to pay my mortgage ( currently serviced by - ). At the beginning of -, they started sending emails saying their banking relationships were in jeopardy, and by the end of the month they were saying they would not be able to pay any mortgage companies for the foreseeable future. The emails stated any money they were unable to pay out would be returned, and provided contact details to speak to customer service reps. The phone number provided has no option to speak to a human, it plays a recording and hangs up. Their main office number says, at every path on the phone system, that they have a high call volume, please call back later, and then hangs up. I have attempted to call them every day this week, multiple times, with no change. I have tried to contact them via phone and email so that I can get the $750.00 they withdrew from my bank account back, so that I can make the mortgage payment myself, which was due -. I have received no response, and it would seem by the large volume of their customers online telling the same story, that they have completely ceased communicating with anybody. Meanwhile, a great many of us can not afford to make our mortgage payments without the money they took. They first notified us of the issue at the beginning of -. My payment was taken on -, well after they knew they would have trouble paying it out. I need assistance in recouping my funds from them, so that I can pay my mortgage.