JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Billing disputes Washington

I requested my credit cards be closed months ago they were never closed after - - my cards were only used for online purchases for games on -, I have an - so I cant even make purchases on -. So I started a dispute realized not only was it on my credit cards but my checking account as well so I started the dispute. I got my money back from the checking account they decided that was fraud ( also only had a couple transactions go threw my checking ). The credit cards they said was my fault due to the fact that my email that I had registered ( both credit cards had comepletly different e-mails ) I saw that I got credit for my refund for the charges and they were suppose to be sending me a check for the fraud claim ( since I paid most of it off before realizing it was fraud ) Instead of getting a check they cnaceled my claim and that 's when they told me because the e-mails at - matched up with the e-mail under - of my credit cards was the same it was my fault. Whoever made


get charged on that card for another - dollars. the grand total is a little over - I was charged when both cards should of been closed a long time ago. I get that I made payments on fraud charges because I did n't watch closely to the charges going through my credit cards but i did report them when i saw them show up on my statements which was about a month delayed. So to recap i requested my first card closed in - never got closed it was only used for these online games now my mom is a joint owner on my credit card and i had been helping her since i have some expendable income so i continued to pay the card not thinking it was anything bad and again not looking at the charges but when it started to add up i pulled up a statement and realized these are all online games being charged to my phone. not something my mom is purchasing i made sure she did n't purchase those ( she has a really old phone which cant even run games ) Chase not only did n't close my cards i had to call in probably - times to close the cards and now they are denying my claim making me pay for charges i never authorized i was on the phone with them for over - hours and witnessed - supervisors argue that the other - needed to help me only to be told sorry nothing we can do. Finally got ahold of the lady who handled the case and she said my e-mail address ( which i had n't used for probably a year ) was linked in - and at chase ( it was n't the e-mail listed on my profile or my other credit card ) and i made multiple payments to this credit card which i did call me crazy for not going through all of my transactions every day i have a busy life. The lady told me it was n't chases fault and that i have to prove it was fraud, that they verified the charges were mine which was AFTER the date i told them to close all of my cards. I do n't have a total of - to spend on charges that were n't mine especially around the holidays.