First National Bank of Omaha Credit Card Complaint

Credit card protection / Debt protection

First National Bank of Omaha Credit card department,

Credit card protection / Debt protection Connecticut

I have had a - credit card with First Bankcard ( ACCT # -, - - -, -, - - ) which was used by my small business, - - -. An employee had access to this card and once they had left the company, I had called First Bankcard and asked them to suspend it to prevent unauthorized use or fraud. I was told that I could have another card reissued and provide access to the new employee once I the hiring process was complete. The problem is that First BankCard disqualified me from accessing the - reward points I had painstakingly accrued over the past few years. According to them, all of their obligations regarding the reward points have been eliminated because of my attempt to prevent fraud.

First National Bank of Omaha customer in Connecticut
Dec 02, 2015

* Source: CFPB Complaint Database

First National Bank of Omaha response to complaint:
Closed with explanation

Consumer disputes how First National Bank of Omaha handled their complaint

Created with Highcharts 4.2.3First National Bank of OmahaComplaint HistoryComplaints12/20111/20137/20138/201312/20131/20149/201412/20142/20159/201512/20156/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3First National Bank of OmahaCredit card protection / Debt protection66.7%25.0%8.3%Closed with explanationClosed with monetary reliefClosed with reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.2%7.8%6.7%5.5%0.4%26.6%52.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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