The CMI Group, Inc. Debt Collection Complaint

Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

The CMI Group, Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Virginia

- - - keeps trying to charge me for a month of service after I canceled my service on - - 2015. I returned my rented modem in the store and was told that my account was settled up, my auto payment was cancelled and that I would be billed for approximately $28.00 on or about the - - 2015. On - - 2015 I was charged for the entire amount of $ --I called on or about the - of - and asked why I was charged the full amount. - informed me that this was an error and that I would be receiving a check for $42.00 in the mail. On - - 2015 I was charged an additional $71.00. A few days later when I called - I spoke to a few different representatives. First representative told me it was for my - services since - always bills a month in advance. Their website confirms this -. The second representative told me that my services were still online because I did not turn in my modem, I informed them that I had and they said


right you need to pay for the entire month of - '' when I asked why it was n't Pro-rated they told me you pay after the services are consumed not before, a direct contradiction to my bill, their website, and the previous representatives. I was told their manager would call me back they never did. After a few more days I filed a dispute with - -. - - investigated the dispute and determined that the bill was not in fact mine. After - lost the dispute I got a bill in the mail for my cable service for the month of - and they have submitted the entire amount to a debt collection company. I am paid up and keep getting different stories from their representatives on the phone.

The CMI Group, Inc. customer in Virginia
Dec 02, 2015

* Source: CFPB Complaint Database

The CMI Group, Inc. response to complaint:
Closed with explanation

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Contact The CMI Group, Inc.

https://www.thecmigroup.com/
800-377-7713
[email protected]
4200 International Parkway
Carrollton TX 75007

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