The CMI Group, Inc. Debt Collection Complaint

The CMI Group, Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Virginia

- - - keeps trying to charge me for a month of service after I canceled my service on - - 2015. I returned my rented modem in the store and was told that my account was settled up, my auto payment was cancelled and that I would be billed for approximately $28.00 on or about the - - 2015. On - - 2015 I was charged for the entire amount of $ --I called on or about the - of - and asked why I was charged the full amount. - informed me that this was an error and that I would be receiving a check for $42.00 in the mail. On - - 2015 I was charged an additional $71.00. A few days later when I called - I spoke to a few different representatives. First representative told me it was for my - services since - always bills a month in advance. Their website confirms this -. The second representative told me that my services were still online because I did not turn in my modem, I informed them that I had and they said


right you need to pay for the entire month of - '' when I asked why it was n't Pro-rated they told me you pay after the services are consumed not before, a direct contradiction to my bill, their website, and the previous representatives. I was told their manager would call me back they never did. After a few more days I filed a dispute with - -. - - investigated the dispute and determined that the bill was not in fact mine. After - lost the dispute I got a bill in the mail for my cable service for the month of - and they have submitted the entire amount to a debt collection company. I am paid up and keep getting different stories from their representatives on the phone.