Specialized Loan Servicing LLC Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Specialized Loan Servicing LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Tennessee

On -/-/15 a wire in the amount of $60000.00 was wired to Specialized Loan Servicing , LLC, - - -, - -, - -, CO in error. A second wire in the amount of $16000.00 was also transferred to them, which was not in error, this wire paid off a valid account. SLS called on - stating the wire was received by mistake and said they would return it. They did not. My bank recalled the wire on - and -. They have still not returned the money and refuse to speak with anyone about the account. An associate with - Bank has authorization to speak with them but they are still refusing to acknowledge the situation. They are unlawfully holding $69000.00 that does not belong to them. I need help getting this resolved ASAP. Thank you, - - - - - - -. -, TN -

Specialized Loan Servicing LLC customer in Tennessee
Nov 30, 2015

* Source: CFPB Complaint Database

Specialized Loan Servicing LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Specialized Loan Servicing LLCComplaint HistoryComplaints1/20123/20125/20127/20129/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Specialized Loan Servicing LLCLoan servicing, payments, escrow account14.0%83.0%0.1%0.1%0.6%0.6%1.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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