Regions Consumer Loan Complaint

Vehicle loan Shopping for a loan or lease shopping for a loan or lease

Regions Consumer Loan department,

Vehicle loan Shopping for a loan or lease Shopping for a loan or lease Texas

I stopped into a bank ( Regions Bank ) to ask the process for an auto loan. I was told to send a copy of the title and bill of sale to start the process. Once I submitted the documents additional step that were not acceptable were presented. I informed the bank I did not want to pursue business with them. At that point they informed me they had pulled my credit days before. I never was told anything about access to my credit file during my initial introductory meeting, I never authorized access and never started any loan process.

Regions customer in Texas
Nov 26, 2015

* Source: CFPB Complaint Database

Regions response to complaint:
In progress

Created with Highcharts 4.2.3RegionsComplaint HistoryComplaints3/201311/201411/201500.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3RegionsShopping for a loan or lease33.3%33.3%33.3%Closed with explanationClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageShopping for a loan or lease1.8%86.5%1.3%7.8%0.2%0.7%1.0%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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