Nationwide Biweekly Administration, Inc Mortgage Complaint

Nationwide Biweekly Administration, Inc Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

- program sent - e-mails to us in two days with our account number, but someone else 's name, indicating that they are suspending our mortgage payment program. They indicated that their banks have stopped handling the mortgage deductions. They did take payments - - for the - - payments on our first and second mortgages. We are told that we must make the - payments ourselves. We called the company and asked about fee refunds. They said the account is only suspended and not closed, so they are not refunding fees. We feel that we have been scammed and given only part of the story. We want to protect ourselves in this situation. What action of the CFPB caused the banks to stop supporting the - - program? Will the program be resuming as indicated in our call to them? If it will resume, when might that happen? Can we trust the information coming from the company?