Synchrony Bank Consumer Loan Complaint

Synchrony Bank Consumer Loan department,

Installment loan Taking out the loan or lease Taking out the loan or lease North Carolina

After receiving several bids for a new furnace, we signed a contract with - in large part because of their promise of a 0 % interest loan for 12 months. When installation was finally completed in - 2015, electronic completion forms were signed in our yard but we have yet to receive electronic or paper copies of the forms. Shortly after, we started getting calls from a bank we had never heard of, Synchrony, saying we were late on our credit card payment. When we finally reached a person, they explained that they were servicing the furnace debt. We had not received anything in the mail from them or had any prior contact. On - -, 2015 we received our first mailing from Synchrony with statements that detailed a $29.00 activation fee, $25.00 late fee and $55.00 in interest ( 9.99 % rate ). We receive 0 % interest offers from credit cards almost daily and never would have agreed to a new credit card with activation fees and 9.99 % interest. Our - representative says there is nothing he can do to rectify the situation.