TD Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

TD Bank Bank account or service department,

Checking account Problems caused by my funds being low California

I opened a checking and savings account in - 2015. I received a letter from TD Bank on - -, 2015 stating that my checking account was overdrawn. After logging on to the account to see what had happened, I could tell that for three months ( since - ) TD Bank had been charging me maintenance and overdraft fees to the tune of $35.00 a month, causing my account to go negative and then further negative each month. All without contacting me or alerting me before charging these fees. The first notice I received was by mail with a letter dated - -, 2015. My savings account, opened on the same day and linked to the checking account, had hundreds of dollars in it, enough to cover any issues with the checking account. The account representatives that I spoke to tonight told me there was a minimum balance and therefore there was a charge of $15.00 each month and once those maintenance fees were charged, they added an overdrawn fee on top of that because TD Bank had overdrawn my account. I do n't remember agreeing to this minimum balance, nor do I use this account very often, so it is not unusual that I would not have noticed the fees piling up for three months. The supervisor on duty agreed to waive two months worth of fees but would not agree to waive all of the charges. This is a fraudulent practice because once the account dips below the minimum the maintenance and overdraw fees add up quickly to force a negative balance and removing the rest of the money from your account.

TD Bank customer in California
Nov 20, 2015

* Source: CFPB Complaint Database

TD Bank response to complaint:
Closed with monetary relief

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Contact TD Bank

https://www.tdbank.com/
(856) 751-2739
1701 Marlton Pike E
Cherry Hill NJ
TD Bank
TD Bank

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