I.C. System, Inc. Debt Collection Complaint

I.C. System, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Attempted to collect wrong amount Guam

I am currently - and have an issue with - -. My spouse had a family plan with - - that we were unable to keep due to transferring -. In -, they do not have - - service. So, my spouse spoke to both representatives on the phone and in store from - -. We presented them with our Change of - letter that stated we were moving from - to -. The employee my wife spoke to over the phone assured her that our account would be closed out with no outstanding debt. His information is as follows : - - Employee ID # -. Her conversation lasted around 3 hours on the phone and she was assured that there was absolutely no outstanding balance and that we were good to go for our transition to -. We have tried since to resolve the issue again with - -, but they have gone back on their original terms and now say that we owe them $240.00.