PayPal Bank Account Or Service Complaint

PayPal Bank account or service department,

Other bank product/service Deposits and withdrawals New York

I have had a Paypal account for over a decade and use it for a variety of purposes. Three months ago, Paypal froze my account ( and withdrawal ability ), which contains $1300.00. I emailed their compliance department, but my request for the funds was denied. I have been using one of their products, MyCash, for over a year, in order to fund my account. Paypal 's TOS states that MyCash can not be " withdrawn to a bank, online bank, ATM, or prepaid card. '' I have followed this policy, and have challenged them to find a counterexample example in my transaction records. However, Paypal has not cited any example ( despite my request ) of how I violated their policy - so I am completely in the dark! In addition, the contact information in their email to me appears to not lead to the right department. When I have called them (


- - - - - - My email to their compliance department : Paypal Customer Service instructed me to email you in order to resolve the above case - I 'd like to get more information about why the account has been limited and what led to the restriction. My basic understanding is that Paypal My Cash is to be used for Retail transactions only. I am certain that I followed this policy and need this case to be examined. 1 ) Are there any specific transactions that were against Paypal policy? If so, can you please list these transactions? 2 ) My account balance is $1300.00. This amount has been restricted for 77 days. When will these funds be available for withdrawal? - - - - - - Their response : For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues. Below is part of the email that was sent in regards to the use of the My Cash product. We 're not sure you 're aware but it appears the MyCash has been used for deposits to your PayPal account, and those deposits have been withdrawn to a bank, online bank, ATM, or prepaid card. The MyCash feature is for making deposits to your PayPal account for retail purchases. If we continue to see this activity of using the MyCash with your PayPal account for cash withdrawals, we may have to limit or close your PayPal account. Unfortunately due to the continued use of the product as aforementioned, your account has been limited. Money in your PayPal account will be held for 180 days. After 180 days, we 'll email you information on how to receive your funds. We regret any inconvenience this may cause. - - - - - -