M&T Bank Bank Account Or Service Complaint

M&T Bank Bank account or service department,

Checking account Account opening, closing, or management Maryland

On -/-/15, I opened a checking account ( $150.00 cash ) with M & T Bank - - - - - -. On -/-/15 a direct deposit of $4500.00 went through as well. On -/-/15, I was reviewing my account online and it had a $150.00 bonus for a new account with direct deposit added. I called customer service and they said that although my direct deposit was new and went through on -/-/15, that my account was opened on -/-/15 and not new. They told me to call the local branch. I called the local branch and spoke with the - - - - - who said although the person who helped me open the account new about the upcoming promotion, she could not tell me. I asked if I could close my account. She said I could not get any money out of my account. I told her she was mistaken. I called customer service back and they told me that I had to call - back and ask for her - - - -. I immediately called - back and she did not even remember me. I said - 4 times -, please just have - call me. - kept asking why and was I mad with her. I asked again - - time ) please have - call me. - called me 2 days later and said she could not help me, but - was incorrect about not being able to access money. She said she would have someone call me back. The next day, - - called me and he said he would waive a $50.00 closeout fee. This upset me, for no one ever mentioned that. He was rude, I immediately e-mailed customer service and after another week, - finally called. - was rude and said she would do her best to waive the $50.00 fee and that I was not entitled to the bonus. I asked her for - and afer asking 3 times, she gave me a business address with their e-mail address. She was rude and of no help