BB&T Financial Debt Collection Complaint

Other (phone, health club, etc.) Cont'd attempts collect debt not owed debt was paid

BB&T Financial Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Maryland

BB & T - constant calling harassing us about wanting fees from our son who had - inactive student accounts from years ago. ( They just now came up with $80.00 in fees ''. ) He made the negotiated payment and yet they still call and harass us. Now started calling his cell phone while he is at work. This has got to stop. BB & T is harassing us 3 to 5 times a day over an old, inactive student account. Our - year banking history with them apparently makes no difference

BB&T Financial customer in Maryland
Nov 16, 2015

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints8/20139/201311/201312/20132/20145/20148/20149/201411/201412/20141/20153/20154/20155/20157/201511/201512/20155/201612/20162/201701234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialCont'd attempts collect debt not owed100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed5.0%73.1%1.4%18.3%0.7%1.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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