AES/PHEAA Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

AES/PHEAA Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments New York

American Education Servicesis making it impossible for me to pay my student loan, and live. My monthly payment is almost 60 % of my monthly income and with almost $150000.00 in student loans total, I am unable to make this payment in addition to all other bills. When trying to work with AES to lower my payment or manage pay this bill, I am met with an impossible number to just get caught up, let alone continue in good standing with these. They offer absolutely no options to help in repayment.

AES/PHEAA customer in New York
Nov 16, 2015

* Source: CFPB Complaint Database

AES/PHEAA response to complaint:
Closed with explanation

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