PayPal Credit Card Complaint

Billing disputes

PayPal Credit card department,

Billing disputes California

I want to complain about the Paypal credit. This company will lure you to get their credit card services by offering you some discount when making the first purchase. After you made the purchase, they will not send you a bill ; paper or electronic ( email notice etc. ). You make a purchase and after that you forgot about it. They keep adding fine to your account and interest every month. After 3 months they transfer your late payment to their collection department. Then you receive a notice or a bill for the double the amount of what you actually purchased. It happened twice to me, which causes unnecessary stress for you. Then you have to call their number, explain everything, and argue with their customer service. They claim they may have sent the email, but it probably went to my email junk folder. So how I got their final email which they actually sent to me. They wave the fine but still end up charging 3 months interest. This seems to be the practice they use to collect extra money from their customers. Also the late payment gets reported on your credit and you get a low credit scoring. This is unfair and unethical for them to use such practices. Now Paypal is a big company, so it is not expected from them. Hope they change these wrong practices of collecting extra money from their customers, and your department can help in it.

PayPal customer in California
Nov 16, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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