Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Other bank product/service Making/receiving payments, sending money Georgia

I have an account with - - and use their Bill Pay service. I erroneously mistypee a payment to my - account instead of my Mortgage account. I called - upon discovering the error and they called their bank ( Union Bank ) to refuse th epayment and trigger a refund. The sum was for $40000.00 ( inteded for a mortgage baloon payment ). THe payment was on -/-/2015. I created an incident from my bank and was promised immediate refund and still have not seen the payment. I am concerned by the callousness of the bank and would like to report this as a fraud upon consumers. The call I placed was in bureaucratise declined because it was the business of the operations department. This references the payment from - - : - -, 2015 Claim : - Payee Name : - - -. Payment Amount : $40000.00 Payment Reference No : - Schedule Date : - -, 2015 Dear - - : - Update for your Bill Pay claim **************************** We are writing to update you with the current status of your claim referenced above. We are committed to addressing your concerns. - Our research ************ As part


to request copies of documents we used to make our determination. To request copies of the documents, please contact us using the methods below, and have your claim number - available. - -, 2015 Claim : - Payee Name : - - -. Payment Amount : $40000.00 Payment Reference No : - Schedule Date : - -, 2015 Dear - - : - Update for your Bill Pay claim **************************** We are writing to update you with the current status of your claim referenced above. We are committed to addressing your concerns. - - research ************ As part of our claims process, we are required to determine if there was any error on our part in the processing of this payment. Based on the information provided in your claim, our research has confirmed that this payment was processed with no error on our part. You have the right to request copies of documents we used to make our determination. To request copies of the documents, please contact us using the methods below, and have your claim number - available. Claim : - Payee Name : - - -. Payment Amount : $40000.00 Payment Reference No : - Schedule Date : - -, 2015The payment is with - ( by Union Bank - - -