PayPal Money Transfers Complaint

PayPal Money transfers department,

International money transfer Fraud or scam Fraud or scam

On Tuesday - - I receive an automatic email from Paypal saying that I have autorised a payment of $100.00 to -. I did not order anything at this -, the organisation was unknown to me. I contacted - and issued a fraud alert with Paypal. Fearing that my accounts had been hacked, I changed passwords on every account I could think of, including -. - then automatically takes you through some steps to check if everything is OK. - - an app that I possibly had not installed myself. It was a - app, and indeed I had not installed it. I found out that it was impossible to notify - in any way about the scam and the fact that my - account was perhaps involved in this. There is *no* email address or contact form to be found.


Paypal does not acknowlegde my claim. They state that the payment was done from the same location as the fraud report. Therefore, they conclude that there is not enough evidence to support my claim and charge me with the task of finding evidence. In all this, I have already pointed out to Paypal that my - account had been tampered with ( I had different passwords for - and PP ), informed them of this suspicious app and repeatedly asked how their statement compares to that of - ( which does acknowledge a fraudulent account ). On all of my questions I just get a standard reply, Paypal does not address any of my questions. Neither do they explain how I am supposed to get evidence of a hack/fraud. It may very well be that the payment was done from my home. I work from home and had my computer on all morning and - was open most of the time. But it is beyond me to find out, let alone prove, how this fraud was carried out. It seems to me that PP are the ones with the expertise to investigate these matters, not me.