Wells Fargo Credit Card Complaint

Wells Fargo Credit card department,

Identity theft / Fraud / Embezzlement New York

While I asked questions regarding to my mortgage and checking accounts on the phone with Wells Fargo, they promo their Rewards '' credit card and I got transferred to application dept. After I applied the credit card over the phone, I never received the credit card. One day, I saw there are a balance of - $7600.00 on my credit card account ( which I never received, activated or used ). I called there representative and they filed the claim to their Fraud dept. and update my new address and also cancelled the old card and send me a new one. After a week, I got the new card but I do not want to activate it until the problem resolved. So I checked online and saw the balance of - $7600.00 still there. I called their Fraud dept. and found out they denied the claim and they said I was using Home '' ( fake ) phone number - to activate the credit card ... I told them that is not my phone number. They said that what they have on file and ask me to resubmit a claim through another department called Reconsideration '' dept. That take another 10 days to allow Fraud dept. to work on a new investigation, they suggest me to pay the balance. I feel very frustrated to deal with their depts ....