PayPal Bank account or service department,
Other bank product/service Deposits and withdrawals
HelloMy name is - -, i live in - and a few months ago I opened a paypal account so I can receive funds send by a friend in -. I sent them every document they need and they activated my account. After a few transactions, each - under - $ I got an email saying I reached the transfer limit of $2500.00. They wanted more documents, which I provided again and they reactivated it again. After a few more transfers and about a month later they suspended my account and wanted me to prove my business and the items I sell, what website do I operate and more absurd questions like that. I have no company, no items to sell and I just use the account to receive money from an US citizen. I have never used the account for something else. I respectfully explained that to them but they can not understand, they keep sending me automated messages about their TOS and about me not cooperating and not telling them the truth.
They blocked my funds and the account and they now refuse to give my money, telling me I have to wait 6 months to get it!! This is outrageous! I am living a horrible dream, its impossible to talk to those people. They abuse their power and impose abusive methods like holding my funds. Please help me solve this issue as I have no one on my side! This is what i get when i login to my account! " - -, 2015 : When you signed up for your PayPal account, you agreed to our User Agreement and Acceptable Use Policy. Because some of your recent transactions violated this policy, we 've had to permanently limit your account. Please remove any references to PayPal from your website. You 'll be able to withdraw any money in your account 180 days after your last transaction. We 'll email you when it 's ready to be withdrawn. ( Your case ID for this reason is -. ) - -, 2015 : We need some more information about some of your recent sales. ( Your case ID for this reason is -. ) '' I do n't know what they are talking about. Thank you
PayPal customer in
Nov 10, 2015
* Source: CFPB Complaint Database
PayPal response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.paypal.com |
Phone | (408) 967-1000 |
Address | 2211 N 1st St San Jose CA 95131 |
PayPal | |
PayPal |
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