Alorica Inc. Debt Collection Complaint

Alorica Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Right to dispute notice not received Ohio

I received notification on - from - - that a collection had been placed on my credit report by West Asset Management. I contacted their customer service, and their rep informed me there were no active accounts placed with their office in my name and the reporting was an error and it would be investigated. I received notice on -, and - that it had been placed on the other - bureaus so I contacted their customer service group again. This time their representative stated that I had a bill due to - - by - for $240.00, and it had not been paid. It was sent to their office on - and eligible for placement on my credit report on -. I then requested the reason I was not notified of this bill, and the answer I received was that their office sent a letter to me at an address that I moved away from in - of 2015. I explained that they sent the information to an old address and


I then said I would pay it, but that I required it be removed from my credit report. Their rep answered by stating it would be marked paid, but not removed. I restated my demand and informed the rep that West Asset Management did not act within the limits of the Fair Credit Reporting Act, and the answer I received was that their lawyers were n't afraid of me. I contacted - -, and explained to them what had happened. Their customer service rep saw in their system where I had left my new address but their office was still communicating with me at the old address and the error was on their end. I paid the outstanding bill over the telephone with my checking account on - and it cleared my account on -. The - - rep informed me that they apologize for the error and they would have the collection agency remove the item from my credit report. West Asset Management has since marked the item " paid '' but refuses to remove it. It should have never been placed there, and did as a result of an error beyond my control, therefore they are obligated under the law retract the false reporting.