PLS GROUP, INC Prepaid Card Complaint

PLS GROUP, INC Prepaid card department,

General purpose card Fraud or scam Illinois

I purchased this card with My Drivers license for my daughter so she could use it for her - - account, I loaded the card with $17.00 initially and then $45.00 3 days later so she could charge $32.00 on the card. Upon entering the prepaid card on the - website the card was charged $32.00 it deducted from the funds available on the card but - said she still needed to pay the balance confused I contacted PLS customer service number apparently there was a " HOLD '' placed on the card for $32.00 it took 7 business days for that hold to drop off, I had to pay $32.00 with my personal major credit card for my daughter when the entire purpose of me buying her this prepaid card was so that she could shop online and with her - account without me having to use my Major Credit card. I spoke to supervisors and - csr reps and none of them could explain to me why I had to wait 7 business days to get my $32.00 back on the card for my daughter. - rep even advised me the card was never activated, I activated the


I think this card is a fraudulent prepaid card and should be investigated I even contacted the PLS on - - in - IN where I purchased the card demanded a Store Manager contact me, I never received a return call. These people are taking money from consumers for a prepaid card that does not actually work. I am so grateful that I stopped the Direct deposit of $400.00 that I was going to put on it for my daughter every month for her allowance. It took us one week to get $32.00 off the card there was no way I was going to risk putting more funds on this card. My child also tried to use the card on -, - and - to buy some pink tights and the card declined each time for $6.00 when she had $55.00 on the card. I believe there is something shady about this company and it needs looking into to protect other consumers so they will not have to go through all that me and my daughter went to through to try and use their prepaid card. It does not work and it is a low budget company with poor customer service and poor management.