Scottrade Bank Bank Account Or Service Complaint

Scottrade Bank Bank account or service department,

(CD) Certificate of deposit Using a debit or ATM card California

I attempted to open a Scottrade Bank account after formerly being a Scottrade - account customer. I called Scottrade Bank which instructed me to provide various forms and sign the account agreement. I sent all of this information to Scottrade Bank and heard nothing. Roughly 3 weeks later, I was informed by postal mail that my Scottrade Bank and Scottrade - account had been closed. When calling Scottrade Bank for support I was given the run around. My simple question was why did Scottrade Bank closed my account but I was met with rude resistance and eventually told that Scottrade Bank only provides support to account holders and become my account was closed they could not assist me at this time. Furthermore, in the account closure letter, Scottrade Bank stated that my funds would be returned under a separate cover after 7-10 days. Thus far, I have not received the check and have been unable to access my account. I would respectfully submit that Scottrade Bank needs to overhaul their customer services policy and properly assist customers. It is not ok for a bank to give unhelpful answers when the bank still has control over the funds of the customer.