JPMorgan Chase Bank Account Or Service Complaint

Other bank product/service Deposits and withdrawals

JPMorgan Chase Bank account or service department,

Other bank product/service Deposits and withdrawals California

-/-/- I mailed out a check for $890.00 to - - who is my landlord. This check was for my rent. -/-/2015 I noticed the check was cashed against my account. -/-/2015 My landlord called me and stated she still had not received the check. I then went to chase bank and they printed out the check for me. The signature on the back of the check was signed - -. I filed a claim with chase bank -/-/2015 stating I did not give - - permission to cash my check. The claims department stated they did not receive my claim and I had to go back to the bank 3 times to resend it. They finally received the claim -/-/2015. I called Chase claims department to check on the claim and they stated the claim was approved and I should have the money in my account 3-7 business days. On the 6th business day I called again to check on when I was getting my money and I was told the claim was n't approved it was actually denied. chase then told me they got - - - to reopen the claim and it should be completed within 30


and I told him yes. He said that this suspect by the name of - - - was arrested for fraud and that they had the suspect who stole my check and gave me a police report number. The report number is -. I then called chase and gave them the police report information. I was then told -/-/2015 that chase sent - - - a demand letter. -/-/2015 chase did a follow up with - - - and - - - stated an expected date of completion would be -/-/2015 -/-/2015 chase informed me they closed the claim due it being beyond the 120 days that they had to work on this claim. I called - - - and all they would tell me is that they denied the claim with chase. If this matter is not resolved I am going to follow through with a lawyer and sue for this amount plus more. This has cause me to have to move and put a lot of - on me after I gave birth to my son.

JPMorgan Chase customer in California
Nov 05, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseDeposits and withdrawals1.0%75.2%16.8%1.2%1.7%4.1%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals3.2%64.9%20.9%4.5%1.8%3.6%1.0%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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