Citizens Financial Group, Inc. Mortgage Complaint

Citizens Financial Group, Inc. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

On - -, 2015, Citizens Bank accepted documents from their customer for a loan refinance. Those documents were stolen from me by their customer and submitted to Citizens Bank without my knowledge or permission. On - -, 2015 I became aware of the theft and contacted Citizens Bank informing them they were not to be used in any type of financial transaction and that they were to be returned. Over the next five days I spoke with, emailed and left messages with - -, - -, Customer Service ( both general number and emergency rapid response ) informing them the documents were stolen and not to be used. Despite knowing the documents were stolen and not to be used, one week later Citizens Bank submitted them to - - for funding a loan.


24 hours after they were stolen to inform you they were stolen. So do n't respond by saying " you had no correspondence before you received the documents ''. It is not reasonable that I would call you before I knew the documents were going to be stolen. YOU KNEW THEY WERE STOLEN WHEN YOU SUBMITTED THEM TO - -. I do n't care what you knew when you received them from your customer. When you submitted them to - - you were committing Identity Theft. Give them back to me. You sound stupid when you write " I am a third party. '' They only have my name on them, if I am a 'third party ' why do you have them? You are in possession of stolen documents. Give them back to me. The loan you submitted to - - for funding is based on stolen information and according to the - - document contained on their website : Fraud Mitigation Best Practices Single-Family - - FraudIdentity fraud involves someone wrongfully obtaining and using another person 's personal data, typically for economic gain. The documents are mine, they only have my name, they were wrongfully obtained and both Citizens Bank and the borrower gained financially. Citizens Bank added a refinance loan to their portfolio and the borrower benefitted from a lower interest rate. Terminate the loan Citizens Bank submitted because Citizens Bank knew they submitted stolen documents.