EOS Holdings, Inc. Debt Collection Complaint

EOS Holdings, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Disclosure verification of debt Not given enough info to verify debt Georgia

Beginning in - of 2015 my services with - wireless was discontinued and a balance was due on the account for my mobile services only. My mobile number were ported over to - and through my contract with - they would pay the balance left on my - - account once I received a final itemized statement from - - which document that my services was disconnected. I contacted - over between the months of - to - seeking an itemized statement showing the exact balance due. Beginning in - - sent approximately - different statements with varying balances. When I requested a statement in - - sent me a packet with past bills that have been paid but failed to send m the itemized bills. Also between the months of - and - I spoke with - - about my bill and informed them that I would make small payments to keep my account from going delinquent or into collections until I received my final itemized statement. Instead of sending my statement - sent my account to collections in -. When I contacted the outside collections agency regarding my account they stated that - uses them as a third


report to the credit bureaus that - does. I contacted - and informed them that I never received my final statement so I can submit payment. They customer service representative referenced a large packet that was sent to me through US mail regarding all my statements with -. I informed her that I only receive a packet with old statements dating back to - 2015, I then made another request for a final itemized statement from - which included the cancellation fees for both the mobile numbers and the tablets. Several weeks have passed and I still have not received the final itemized statement. - - -, 2015 at - I received a notification that - - - a collections account to my credit report. I contacted - - who stated that they had no access to my account and the on - -, 2015 my account had been sold to Collecto Inc at -. The - - customer service representative then confirmed that the final statement was not attached to the last mailed statement and agreed to send me a final bill via US mail again. She stated that it would be sent to me within 10 to 15 business days. Before ending the phone call she stated that once I receive the bill to call - back. I then contacted the collection agency Collecto Inc. who reported to me that - - owns the account still and that they were the agency who reported the collections. Collecto Inc. reported that - mislead me regarding the status of my account and stated that they never bought the account that - still owns the account. They reported that - uses - different collection agencies to collect the balance and when one is not able to collect they continue to cycle the balance until - agency can collect on the balance. Collecto Inc. Then asked me to submit a dispute to them regarding my issues with - and not receiving my bill at Fax number -. They stated that they will submit this information to -. I then contacted the - - - department at - who then informed me that they no longer own the account, They stated that the account has been sold to Collecto Inc. on - -, 2015. They stated that a request to remove the collection notice from my credit reports must come from them.