PayPal Credit Card Complaint

Unsolicited issuance of credit card

PayPal Credit card department,

Unsolicited issuance of credit card Kentucky

PayPal charged a credit account I was unaware I had to complete a purchase. When I called PayPal I was told it was my default even though I had other options set up to pay wth them. I 'm confused why I have to use credit and pay interest when I have other options available. They are supposed to be helping for our security not charging credit accounts for no reason to turn a profit. The customer service rep ( - ) and her manager ( - ) were very rude an inconsiderate and played hardball like it was my fault. A total joke of customer service, is that how PayPal operates? Charge customers and then bully them when they inquire. I was very disappointed in a company I trusted a lot, I will no longer advise people to use their services this is abusive and potentially dangerous to many young users like myself. PayPal apparently set this account up for me when I was barely over -. I had no paperwork clearly disclosing anything and could not even tell you the interest rate I am going to be charged. I thought all companies now we 're required to disclose this information prior to any accounts being issued. This is very irresponsible and needs to be addressed immediately.

PayPal customer in Kentucky
Nov 01, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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