Bayview Loan Servicing, LLC Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

Bayview Loan Servicing, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Illinois

my loan was transferred from - - to Bayview loan on -/-/2015 and from the beginning there was problems with their accounting for crediting me with previous payments to my former - -. Finally after months of exchanging paper work I finally had an apology from Bayview Loan saying they made a mistake and would rectify my account which they did, but now it is starting all over again. On -/-/15 I received an annual escrow disclosure statement saying there would a shortage of $46.00 and if I made a lump sum payment ( which i did on my -/-/15 mort. payment ) my new monthly payment would be $1400.00 instead of my previous regular amount $1400.00. Now i received an amount due on my -/-/15 for $1400.00 because they never credited my lump sum payment of $46.00 on my -/-/15 payment. On Bayview Web site I payed my amt. on the due date -/-/15 and they posted on their site as -/-/15, but now they say they received it on -/-/15 which makes me late by six days. On my -/-/15 payment Bayview only deducted $180.00 off my principal amt. when it should be $540.00 according to their statement dated -/-/15 with my extra $100.00 to principal. Some thing is wrong!

Bayview Loan Servicing, LLC customer in Illinois
Nov 01, 2015

* Source: CFPB Complaint Database

Bayview Loan Servicing, LLC response to complaint:
Closed with explanation

Consumer disputes how Bayview Loan Servicing, LLC handled their complaint

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