Scottrade Bank Bank Account Or Service Complaint

Scottrade Bank Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management California

Scottrade, CFPB, and Others, I am the mother and joint account holder of a custodial Scottrade account. I recently wrote a letter to Scottrade asking questions about the custodial account. It appears as though Scottrade did not even read the letter because rather than addressing a response to me, - - - -, Scottrade wrote the the letter and instead addressed my son - - - - and did not address the issues that I raised in my letter. I would appreciate if Scottrade could read and address my concerns brought by both myself and my son.