First National Bank of Pennsylvania Mortgage Complaint

First National Bank of Pennsylvania Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Pennsylvania

My complaint is with First National Bank. I have had a mortgage with this bank since - 2015. There is no way for a customer to access their escrow account or see any escrow activity. I now have received a tax bill for $4300.00. FBN should pay this from my escrow account. I called and they explained it was never set up, that they will do this. I faxed them all the documentation and they told me they would set it up, pay and follow up with me. 8 days later, no follow up. I call FNB again. They explain they can not find my paperwork - to please resend. It is just very frustrating because I, as a customer, have no way to view my account and see what is going in and what is being paid out. I will resend them the documentation again and call again to see if anyone has it and will pay it. Please require First National Bank to make customers ' escrow account activity available online. Thank you.