Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional fixed mortgage Settlement process and costs Washington

There was a huge rush at the end to prepare my documents and the HUD statement kept going back and forth because the Caliber Team - - - - could n't get it right. They finally said they got it right and I thought I had just had the most wonderful experience ever. I found several months later that they dropped for the final HUD the - HOA fees that were part of the estimates and part of the first several HUD statements as we moved towards loan closure. In the back and forth Caliber obviously dropped the HOA fees, but when I started calling to find out why they HOA was past due and not paid the troubles started.


a good message to deliver to a customer. So I tried calling the mortgage broker and left messages until I got - team. Only to be told they did n't do anything wrong but they would look at this to see what they could do to help me! Again not the right type of message to give a customer. - only made matters worse when she did return my call she went directly to : We provided everything in the HUD statement and you signed it. Not anything like we might have made a mistake, let 's find out. The arrogance and lack of humility has been in every statement from - since. Calm down - and do n't get upset ; you signed the HUD statement and if you did n't catch it then it was n't wrong. Not one word in her text or emails have been ; let 's see what might have happened. I have all of the original HUD Statements showing the fees covered, so what am I to think but Caliber made a mistake. To add the arrogance of not even indicating let us help to find if - was made or not ; No Caliber is n't the type of company you want to work with.