JPMorgan Chase Credit Card Complaint

JPMorgan Chase Credit card department,

Billing disputes Texas

Situation : Opened a dispute with Chase regarding partial transaction of service missed from - -. Chase rebilled partial charge credit back to my account on - - claiming merchant will not offer refund to Chase because they claim I did not miss out on any of the transaction, which is untrue. Story below. We missed our - flight on - - due to the airlines could not locate our seats, they told us we had not paid the merchant, because the merchant had not issued us seats. I spent 4 hours that morning on the phone getting our original ticket numbers and once the airlines looked it up, they said there was a system connectivity issue. They said they notified the merchant after - - multiple times to issue us new seats because - and - had merged, but - - never issued new tickets. - blamed the airlines saying they did issue


the merchant would accept responsibility, and kept blaming - another. We missed the first full 24 hours of our all-inclusive vacation at our resort due to this issue, and I had to pay for a hotel for our layover in NC that evening, and all extra food expenses, which were a result of missing our flight. As a consumer, I did n't receive the full product of my purchase and I am asking for a partial credit in return for missing part of my vacation, along with additional incurred expenses. I should be protected by my credit card company to help make this right. I knew going into this dispute that - - would not take ownership for the " system mishap '' as neither did the airlines. This is why I turned to Chase to help give me a partial refund due to missing part of my vacation and having to pay for food and hotel in North Carolina. Chase decided they would not help me for this transaction. They were negligent in their part to protect me and offer the credit for the portion of service I did not receive by the merchant.