JPMorgan Chase Credit Card Complaint

Billing disputes

JPMorgan Chase Credit card department,

Billing disputes Maryland

I have a credit limit on my Chase Credit card of $7000.00. In the month from - to - 2015, there appeared on my credit card - internet transactions for purchasing dogs on-line. I never ordered, nor authorized the purchase, nor did I receive any dogs or puppies ever. Chase now claims that I owe over $12000.00 for these animals. The charges in question are as follows:1. - on -/-/15 for $5800.00. - - on -/-/15 for $2900.00. - -/-/15 for $2600.00. - on -/-/15 for $ -These fraudulent charges total over $12.00, - in - month. Again, my credit limit is $7000.00. Any reasonable person would see that these charges are crazy. I have had this credit card for about 10 years and have never purchased, nor would I purchase a dog over the internet. I have n't even come close to my credit limit in those 10 years. I wrote - letters to Chase for them to have a reasonable person look into these fraudulent charges but have had no luck. I even sent a complete package to - -, the - of JP Morgan Chase on - -, 2015 to his New York office but they did n't even look into the case. I received a " standard '' rejection letter from the fraud department dated - -. They have not sent me any proof that I ordered or authorized these purchases. No signature, no emails, no recorded message or any proof that I authorized or purchased these animals. I need your help. They are ruining my credit.

JPMorgan Chase customer in Maryland
Oct 27, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20160102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseBilling disputes0.4%63.5%21.0%4.8%5.9%4.3%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

Loading similar complaints