PayPal Credit Card Complaint

Other

PayPal Credit card department,

Pennsylvania

I have a Paypal account and Paypal Credit. I have logged into Paypal several times to have it default payments to - of my credit cards but when I use PayPal to purchase something it always defaults to Paypal credit and I have to go to the extra step of changing it to my credit card. Several times it did n't give me the option of changing it. Today I received a phone call saying my Paypal Credit was past due. I never received a statement either by mail or email from them saying I owed money. I do get an email from Paypal, but it always says I have a $0.00 balance. I called Paypal today to find out what was going on and got no satisfaction. When I told them I wanted to close my Paypal Credit account I was told I would have to pay a $35.00 late fee in addition to a $64.00 account balance. I think that this company is dishonest and deceptive in their dealings with me. I believe that they do this to all of their customers.

PayPal customer in Pennsylvania
Oct 26, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints9/201312/20131/20142/20143/20144/20145/20148/20149/201410/201412/20141/20153/20155/20156/20157/20158/20159/201510/201512/201502468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalOther59.5%16.7%23.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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