JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Illinois

-On -/-/-, I contacted Chase to apply for a mortgage. I received a pre-qualification on -/-/- from - -. On -/-/- I contacted Chase 's - # to inform them I had my executed contract. After not being able to contact -, I spoke with the next banker at the - # to find out how to proceed with the application. I was told there was a dispute on my file and I would need to address this before proceeding. I immediately contacted - - regarding the dispute that I had filed in -. On -/-/- I received a letter from - -, addressed to the credit bureaus asking them to " remove all account information being disputed by the consumer ''. I went to my Chase branch with the document showing the dispute had been addressed and the other documents required for underwriting - income proof, taxes, bank statements -. I was told that - -, was the banker assigned to my branch and he would contact me. - - contacted me a day or two later. He wanted to know who gave me his name, how did I get connected to him. He said he would contact -


He told me he did not think Chase would give me a mortgage. I told him I already had a mortgage with Chase and the reason for my requests for the previous pre-qualifications was because I was attempting to purchase a foreclosed home. A pre-qualification letter is required to accompany the bid offer. I was out bid the before. That was the reason I had not followed through to closure. I asked if that is not how it is done, then tell me. I had gotten the bid and had an executed contract and wanted to proceed. He asked what was the purchase price. I said -. He told me I would need to put down at least 3.5 % which was about $2500.00 and asked where was I going to get the money from. I said my savings. He said I would have to have a minimum - middle score. I said I would. He said my interest rate was going to be high because the loan was under -. I asked why was he trying to discourage me from getting a mortgage with Chase. He said he did n't think I could be financed and suggested I try a smaller institution. He said all of this before even looking at my credit! I insistenced on proceeding with the application because I felt he was discriminating against me. He pulled my credit. My middle score was - which qualified me. I assumed the computer gave a positive because he started asking me about my sources of income and telling me the documents I would need. Then he said he did not think I would be approved because I had a dispute, and late mortgage in -. I told him I had the letter from - - correcting the error. He told me I would still be denied an would receive a letter to that effect. I never received a denial. I received another pre-qualification. Because of the demeaning manner in which I had been treated I went back to the branch an asked to work with someone else. - - was assigned to me. She said if I wanted to proceed with an application I she would have to pull my credit. I agreed. After pulling my credit she put me on hold and then said she was told to ask me for my adjusted income from my - and -. I called her back and gave the amounts and she said I was disqualified because I had a loss in -. She said I would receive a letter in the mail to that effect. I called -/-/- and again requested their response to my application. She sent me a generic text via -. I never received a denial. The only correspondence I have ever received from Chase has been the positive automated underwriting review. I have been denied the opportunity to even apply for a mort